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Managing Your Outsourced It Services Provider


Author : Venkatesh Upadrista
language : en
Publisher: Apress
Release Date : 2014-12-19


Download Managing Your Outsourced It Services Provider written by Venkatesh Upadrista and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-12-19 with Business & Economics categories.


Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities. The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry’s organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver─provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received. The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.

Managing Risk And Security In Outsourcing It Services


Author : Frank Siepmann
language : en
Publisher: CRC Press
Release Date : 2013-12-09


Download Managing Risk And Security In Outsourcing It Services written by Frank Siepmann and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12-09 with Business & Economics categories.


With cloud computing quickly becoming a standard in today’s IT environments, many security experts are raising concerns regarding security and privacy in outsourced cloud environments—requiring a change in how we evaluate risk and protect information, processes, and people. Managing Risk and Security in Outsourcing IT Services: Onshore, Offshore and the Cloud explains how to address the security risks that can arise from outsourcing or adopting cloud technology. Providing you with an understanding of the fundamentals, it supplies authoritative guidance and examples on how to tailor the right risk approach for your organization. Covering onshore, offshore, and cloud services, it provides concrete examples and illustrative case studies that describe the specifics of what to do and what not to do across a variety of implementation scenarios. This book will be especially helpful to managers challenged with an outsourcing situation—whether preparing for it, living it day to day, or being tasked to safely bring back information systems to the organization. Many factors can play into the success or failure of an outsourcing initiative. This book not only provides the technical background required, but also the practical information about outsourcing and its mechanics. By describing and analyzing outsourcing industry processes and technologies, along with their security and privacy impacts, this book provides the fundamental understanding and guidance you need to keep your information, processes, and people secure when IT services are outsourced.

Managing Risk And Security In Outsourcing It Services


Author : Frank Siepmann
language : en
Publisher: CRC Press
Release Date : 2013-12-09


Download Managing Risk And Security In Outsourcing It Services written by Frank Siepmann and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12-09 with Business & Economics categories.


With cloud computing quickly becoming a standard in today’s IT environments, many security experts are raising concerns regarding security and privacy in outsourced cloud environments—requiring a change in how we evaluate risk and protect information, processes, and people. Managing Risk and Security in Outsourcing IT Services: Onshore, Offshore and the Cloud explains how to address the security risks that can arise from outsourcing or adopting cloud technology. Providing you with an understanding of the fundamentals, it supplies authoritative guidance and examples on how to tailor the right risk approach for your organization. Covering onshore, offshore, and cloud services, it provides concrete examples and illustrative case studies that describe the specifics of what to do and what not to do across a variety of implementation scenarios. This book will be especially helpful to managers challenged with an outsourcing situation—whether preparing for it, living it day to day, or being tasked to safely bring back information systems to the organization. Many factors can play into the success or failure of an outsourcing initiative. This book not only provides the technical background required, but also the practical information about outsourcing and its mechanics. By describing and analyzing outsourcing industry processes and technologies, along with their security and privacy impacts, this book provides the fundamental understanding and guidance you need to keep your information, processes, and people secure when IT services are outsourced.

Managing It Outsourcing Second Edition


Author : Erik Beulen
language : en
Publisher: Routledge
Release Date : 2010-12-15


Download Managing It Outsourcing Second Edition written by Erik Beulen and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-12-15 with Business & Economics categories.


Outsourcing is a major international phenomenon in business today. The areas of Information Technology and Management represent a unique case for outsourcing, both in terms of benefits and potential interorganizational problems. This completely revised edition presents the latest theory, research and practice in this fast changing field. With a range of case studies from outsourcing companies across the globe, the book offers a strong grounding in real-world industrial experience and keeps abreast of the most important developments in the field. The book provides expanded coverage of issues such as offshoring, multi-sourcing, business process outsourcing and the spread of offshoring to countries such as China and Russia. Uniquely, this book focuses on both sides of the outsourcing relationship, providing a balanced exploration of the ways in which these partnerships can be managed successfully. Accessible and cutting-edge, the second edition of Managing IT Outsourcing provides an in-depth, practical perspective on this important and far-reaching challenge in information management. It is an ideal text for students, academics and practitioners alike.

Successful It Outsourcing


Author : Elizabeth Sparrow
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-12-06


Download Successful It Outsourcing written by Elizabeth Sparrow and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-06 with Business & Economics categories.


The first book to provide practical guidance on how to get the most from an outsourced IS service and written specifically for IS and IT professionals and not senior business managers.

Successful It Outsourcing


Author : Elizabeth Sparrow
language : en
Publisher: Springer Science & Business Media
Release Date : 2003-06-17


Download Successful It Outsourcing written by Elizabeth Sparrow and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-06-17 with Business & Economics categories.


The first book to provide practical guidance on how to get the most from an outsourced IS service and written specifically for IS and IT professionals and not senior business managers.

Managing Outsourcing In Library And Information Services


Author : Sheila Pantry
language : en
Publisher: Face to Face Press
Release Date : 2004-01


Download Managing Outsourcing In Library And Information Services written by Sheila Pantry and has been published by Face to Face Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-01 with Business & Economics categories.


In addition to achieving cost-savings, outsourcing the right services and functions can free both professional and support staff to meet users' information needs. Pantry and Griffiths outline the advantages and disadvantages of outsourcing and propose a model for assessing organizational needs, performing an information audit, and deciding what should be outsourced. Step-by-step guidance is provided for scheduling the agreement, selecting a supplier, writing the contract, negotiating terms and keeping service on target. This comprehensive guide covers the legal aspects including ownership of outsourced products and services; the content of licenses; and dealing with problems and service failure. Special sections discuss preserving users' satisfaction including educating them in the use of outsourced services, receiving feedback, handling dissatisfaction and preserving the integrity and reputation of the library. The outsourcing debate remains highly relevant to library and information services. By tackling it successfully with this resource, you will not only ensure that your service is perceived as a strategic asset but will also enhance its day-to-day efficiency and effectiveness.